Had many great coworkers, but company is bad - Cashier and Pet Care PetSmart Employee Review

3.0
Jan 8, 2022
Recommend
CEO approval
Business Outlook

Pros

I met some great people there and was able to see lots of animals. I learnt alot about many different animals and gained confidence in my social skills.

Cons

The company is very selfish and workers below management status are underpaid. I did alot of hard work and was top of the game, even got multiple 5 star reviews from customers and praised by my leads. However, I got paid minimum and never got a pay increase from working hard for 2 years. it's all about the higher ups profiting as much as they can and not actually managing properly.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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