5 years ago this was a fantastic company to work for - Store Manager PetSmart Employee Review

2.0
Aug 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Was a good company to work for a few years ago but has become like any other retailer in demanding long hours, bonus compensation that is nearly impossible to achieve. Company states that they take care of thier employees but as a tenured manager I've experienced otherwise. Although animal care is the number one priority.

Cons

Too many hours, little support from corporate office with customer complaints and always ready to take to customer's side. Too many criteria to meet to make a minimal bonus for store managers and no considerations taken for one's personal life. We have become the Target of pet stores.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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