Store Manager - Store Manager PetSmart Employee Review

1.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

First starting off with company was very good, they would listen to your opinion, was "family orientated", You had some freedom to do what was right for the store/company/customers. Pay was average to a little above for the responsibilities. vacation time was nice, started off with more then most companies.

Cons

Upper management, they want truth from you yet they are not truthful with you. Inconsistent from one store to another on policies and procedures. You might get nothing for breaking a policy where another manager might get fired. HR is a joke, takes the side of upper management or hourly associates all the time, guilty until you prove them wrong, then it is a witch hunt for you cause you called them out, NO OPEN DOOR POLICY which so ever, even though they will talk till they are blue in the face about how supportive the upper management and hr teams are. DM was not supportive, all about them, what we can do for them, make them look good. Poorly managed company the last couple of years, mainly in the mid corporate management level.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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