Micro management experts - Operations Manager PetSmart Employee Review

1.0
Sep 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Overall PetSmart offers a pretty descent benefits package for salaried managers and ones potential bonus can be quite lucrative. PetSmart supports many animal welfare organizations and donates considerable amounts of time and money to these groups.

Cons

Corporate culture of extreme micromanagement of the stores from the corporate office in Phoenix. Horrible inventory management processes. The company makes every factor of running a store as complex and bloated as possible. Labor allocated to stores by scheduling software is a joke (grossly inadequate). There is no room in the company for any constructive criticism of any processes by store salaried managers.

Explore other reviews about PetSmart

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good staff, good management here

Cons

Not many here. All good

4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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