Do NOT work for Petsmart - Sales Associate PetSmart Employee Review

1.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Literally nothing. Staff are not taken care of.

Cons

This company is absolutely awful to work for. So corporate, no care for animals, their owners, or their staff that is not management. I was treated horribly by management, despite being a top-performer. I was bullied by a manager, left in tears multiple times a week- no one did anything about it. There is 0 care for the animals at the store, it's all about profit and being quick- not thorough or responsible animal care. Additionally, despite my requests to move to a different role as being a cashier is the WORST- they hired new people to take on the role I wanted, because I was the "best" cashier they had. I was constantly berated by customers for the tills not being properly staffed- line ups to the back of the store, no answers to my calls for help on cash. It was such an awful place, I don't even have the words. DO NOT work for this absolute pile of garbage disguised as a company.

Explore other reviews about PetSmart

5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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