presentation manager 5 years at Petsmart - Presentation Manager PetSmart Employee Review

1.0
Jul 14, 2015
Recommend
CEO approval
Business Outlook

Pros

You get the opportunity to meet some amazing people while working for petsmart both associates and pet parents.You get to be around animals all day! If you had the passion you use to be able to go far with this company and people use to love coming to work, it WAS a wonderful environment.

Cons

After the buy out the company has really gone down the drain.. Deticated & passionate Managers and associates That have been with this company for several years have been fired or laid off.. The CARE for their associates and managers is no longer a focus.. if you become a manager expect to have no home life.. They wouldn't even work with me on the schedule so I could take my son to school in the mornings.. I've seen store managers falsely write up associates just to get rid of them.. In general the company has taken a turn for the worse.. If you look at how petsmarts reviews have been trending it will speak for itself...

Explore other reviews about PetSmart

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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