HR - Anonymous employee PetSmart Employee Review

4.0
Jul 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was a good culture. The animals add a different dimension that most retail does not share. The associates and customers are passionate and generally happy to work or shop there.

Cons

Recent acquisition is changing the dynamic and eliminating a number of positions and the entire set of upper management has been replaced by Pay Less shoe managers. Shoes and animals--not quite the same thing

Explore other reviews about PetSmart

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good staff, good management here

Cons

Not many here. All good

4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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