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      PetSmart

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      PetSmart reviews

      For the love of animals - Store Leader PetSmart Employee Review

      3.0
      Mar 20, 2023
      Store leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Advocate for animals in our care. Recruiting, training and developing career driven individuals with a passion for animals, educating the community on solutions for their pets and giving back to the community and rescue partners. Benefits program. Employee discount on proprietary brands. Ally program.

      Cons

      Work/life balance. Store labor hours provided for weekly workload. Upper management training is nonexistent. Pricing changes are rampant- poorly planned and executed by corporate offices.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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