This one is not even going on my resume - Night Care Pet Speicialist - Overnight At PetsHotel PetSmart Employee Review

1.0
Jan 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Overnight shift is independent, no one looking over your shoulder Interaction with the boarded pets

Cons

i applied for one job, interviewed for a different job and ended up with a job that was physically impossible for me to do well. Had I known this, I would have declined the position, but I tried to stick it out, hoping my body would adjust. I wore a pedometer for a week, and averaged 15 kilometres per night in walking. The night shift is basically cleaning. Scrubbing playrooms and 'atriums', drains where urine, feces, fur, hair, vomit and pet food get clogged and being expected to vacuum it out with a shopvac. Checklists are not followed. Night shift is always expected to complete his/her cleaning schedule, as well as walk and feed all dogs/cats in the facility, which is not in line with the "official" checklist. At Christmas, I had 58 dogs to do this with myself, after a shift of 3 people had the same responsibility the night before and still didn't get all their work done. There is definitely favouritism for certain employees, especially the nosy ones who can report back to managers about the work of other employees. Managers are re-assigned without compensation which makes them bitter and affects their ability to effectively manage new employees. The gossip mill works overtime and the managers fuel it. This is a toxic workplace in more ways than one.

Explore other reviews about PetSmart

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good staff, good management here

Cons

Not many here. All good

4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

See reviews by: Helpful|Rating|Date|All