Meh - Pet Care Specialist PetSmart Employee Review

3.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

- Get to work with animals - If you suck up enough you can be promoted a decent way up the ladder without a degree - Interacting with like minded customers

Cons

- Management doesn't really care about the well being of the animals that they sell and I have been to multiple stores around the state. Our store was the second highest selling store in the state and was visited by the CEO for our work. Almost all attention is to the dog section and a little to the cat section as those are the parts of the store that make the most money. They don't train employees so the advice you get from one store will be different than another. Luckily I had fish tanks and other animals that I had extensively researched for best quality of life so I was able to give proper advice to customers. Management only cares about policy even if that policy adversely affects the health of the animals, especially the reptiles. - Customers are for the most part ok but you get a good amount of entitled, rude people but that's any retail/food store. Pet retail customers are their own breed though (no pun intended) - Store managers are just run of the mill people with bachelors in business. I get that at the end of the day it is still a store but how do they entrust someone who worked at Macy's for 10 years to walk into a pet store and be able to make the right decisions regarding animal care?

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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