Your experience can vary greatly, depending on your Salon and Store Manager. - Pet Stylist PetSmart Employee Review

2.0
Jan 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, 15% discount, pet grooming is a job that can't be "outsourced", free training class, appears to be fairly easy to advance into management if you are willing to relocate.

Cons

As a groomer, you make your money on commissions, if the salon is overstaffed you will not make more than your hourly wage. You must work holidays, nights, and weekends. Safety rules were not enforced by my district manager, my salon manager tried to have us follow rules, but no one else in the district did. The store manager for most of my employment was great with customers but had no interest in enforcing rules. Associates stole from the register, shirked their duties, were rude to other associates, stole merchandise and nothing was done. The second manager of our store had no business being a manager, he had no concept of customer service or being pro-active with problems. He also lied about me at least twice to our district manager. If you have a good manager and district manager you could have a good experience, but it will change greatly from store to store.

Explore other reviews about PetSmart

5.0
Nov 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work with animals Laid-back Pay Variety of shifts Learn how to take care of animals

Cons

Customers can be rude sometimes

1
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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