"Pet-care Associate " - Pet Care Specialist PetSmart Employee Review

4.0
Sep 24, 2015
Recommend
CEO approval
Business Outlook

Pros

They have really nice co-workers in there, I see lots of hardworking associates. The manager Andy works along with the other workers to keep them motivated. I really respect that. They also have open door policy, if you have a problem with another co-worker, you can talk to the management team to resolve the issue. This is the job that is great for people who are seeking entry level job. The job is easy and fun. Has to be good with customer though. You can also learn to take care of the small animals through this job.

Cons

Despite how much you love the animals. The sad reality is that you cannot support your living with this job. Most of the workers are living with their family members to save up. Not going to lie, you are going to deal with dead animals sometimes, and it gets you a bit depressed after times. It also gets more depressing to see more animals in the backroom fighting with each other because of limited amount of space. I do love working in here for awhile, but the fact that we are selling animals as retail items did make me feel uncomfortable, and wondering the moral side of this business.

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5.0
Nov 24, 2025
Anonymous employee
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CEO approval
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Pros

Work with animals Laid-back Pay Variety of shifts Learn how to take care of animals

Cons

Customers can be rude sometimes

1
1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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