Pros
I would say one of the BIGGEST pros to working with PetSmart is the growth opportunities they have. In my 6 years with PetSmart I worked in multiple parts of the store and service side of the company. I was a dog trainer, pet stylist (my all time favorite), helped with online orders and even was about to go on a step program to become a manager. Pretty good benefits.
Cons
Not many, but the ones they have are GLARING. I would say if you get into PetSmart stay away from the service side of things. They overwork you and your team and it becomes very unbearable. Especially in the grooming salon. Everyone is always so stressed, running around the salon juggling 5-8 dogs a day, getting the phone, having to clean, having to provide customer service. In the two salons I had worked at, some equipment is broken which leads to some unsafe work conditions, and annoying struggles the groomers already have to work around. Things will be reported to be fixed and it can take anywhere from a week to months to get something done. I have nothing against the salon managers in specific. It typically was store managers that made groomers lives unbearable.