Favorites nepotism - Support Manager (Associate Lead With Keys) PetSmart Employee Review

1.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay Benefits Discount Learn about animals and how to care for them

Cons

Burn out fast (less than a year) Enough toxicity in 1 store to fill the entire city it operates in False bravado among co workers (cognitive dissonance) If they don’t like you they’ll punish you through the schedule until you quit Make promises that they don’t intend to keep The entire experience was a crock When you finally burn out from the bad environment and rude customers they’ll ostracize you and throw you in the dumpster because now you’re useless or a broken cog. They absolutely don’t care about you or the animals - the business comes first. Lots of pretentious co workers that think they know everything that have been there for 5 or more years - which is exactly where the toxicity comes from. People that should have been fired years ago are still there and will remain there long after you leave. Nothing will ever change so I left. There’s TONS of favoritism and nepotism it will take you back to Roman times. There’s nothing modern or progressive about PetSmart. The uneducated work here.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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