I love the company and the goals it promotes, but it needs more structure for employees. - Anonymous employee PetSmart Employee Review

Many poor performers remain in positions because PetSmart has a poor system of training and coaching to grow. While they are loyal to their associates, many store-level teams have serious problems that fracture their ability to create an efficient store. PetSmart would benefit from a more standardized training program that promotes continuity. Also, unless you are full-time, it can be very difficult to get a reliable schedule or hours.