If you find the right store and/or staff... - Shift Lead PetSmart Employee Review

4.0
May 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is reasonable compared to the field. But then almost all retail underpays in my opinion. Not quite as stingy with hours as other retail but this store was rebuilding, too. My store's staff was fantastic even though most of us were new. Excellent, serious, experienced management at our store, too. Good customer interactions during my time. Make sure you like people AND animals. Large variety of different tasks to keep you busy. The time flew.

Cons

Decent onboarding but insufficient training for the wide variety of tasks and responsibilities. Expect to learn on the run. Complicated business model with standard retail, pet care and sales, grooming, training, possibly even pet hotel. Almost too much to do each day. Typical retail issues, like crazy scheduled hours, all day and weekends. For me, being on my feet, moving a lot, AND hauling a lot of heavy product (40lb bags of dog food) caused me recurring physical strain.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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