Talented Teams Undermined by Poor Leadership - Anonymous employee PetSmart Employee Review

1.0
Jun 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Worked with incredibly talented, collaborative colleagues who consistently delivered high-quality results. • Remote work enabled strong productivity, focus, and better work-life balance, until it was abruptly taken away by NEW CEO. • Projects and workflows were often challenging in a good way, offering opportunities to grow skills and take ownership.

Cons

• Senior leadership made questionable strategic decisions, especially around return-to-office policies. • RTO was enforced in a one-size-fits-all manner, with no regard for performance, role type, or location. • The policy seemed less about collaboration and more about control, leading to unnecessary turnover and career disruption. • There was a general lack of transparency and empathy from upper management. Decisions that impacted people’s lives were made unilaterally, with little to no communication. • Morale has declined significantly due to inconsistent priorities and a clear disconnect between leadership and teams doing the actual work. • Many talented people were either pushed out or left voluntarily, not because of performance issues, but because they could no longer tolerate the arbitrary enforcement of outdated office norms.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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