PETCO was a fun place to work because of the people and the animals, their pay and time off wasn't good. - Customer Service Advisor Petco Employee Review

3.0
May 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Customers were always very happy to be coming in. Usually excited about getting a new pet or having fun with the family. I learned a lot about animals and enjoyed the day to day of the job.

Cons

They paid only minimum wage and raises were in short supply. The manager I had did not care about anyones work/life balance. I didn't feel that I had much opportunity to advance in the company either.

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5.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and leadership at this location

Cons

Hours range from morning by to night

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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