It's not what it used to be - Guest Experience Leader Petco Employee Review

3.0
Jun 3, 2017
Recommend
CEO approval
Business Outlook

Pros

A majority of the people I work with are really the only reason I still work there, which, when you think about it, isn't a great reason

Cons

- unrealistic workload with the payroll provided. They want more (much more) with less. The result is half assed performance and stressed employees - upper management perpetuates unfair behaviors such as retaliation nepotism, in addition to setting a very bad example of how to treat your direct reports. Market leaders, district leaders, animal Care and service leaders all have a very condescending tone when they come into the stores. They really don't appreciate the hard work employees put in every day, and instead dwell on every possible negative aspect -the pay is terrible, raises are a joke and insult, and opportunities for involvement are all based on who you know or how much Brown nosing you do

Explore other reviews about Petco

5.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours are good, flexible job

Cons

I don't know really, good job

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

See reviews by: Helpful|Rating|Date|All