Cultural nighmare - Anonymous employee Petco Employee Review

1.0
Jul 31, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ You can bring your pets to work

Cons

- Leadership (Micro Managers all the way up to the CEO, Finger Pointing, Lack of Accountability) - Lack of clear strategy vision (changes with the wind) - Culture (Finger pointing, leadership thinks there's a 'talent issue' and takes no accountability for culture, nobody is held accountable, execs take bonuses in years when bonuses aren't handed out to anybody, lack of career coaching, advancement, leadership wants minions/doers, not thinkers or people that will challenge their thinking) - 5-10 people have been quitting a week for the past 2+ months, including high potential talent - They don't understand what it means to be an Omni channel retailer and the importance of .com (decisions are made in silos to drive margin vs what's right for the customer) - Slow pace and the amount of time and rigor it takes to move something simple forward because of the bureaucracy is mind blowing (CEO likes to be involved in minute decisions vs spending time and efforts setting clear strategy and engaging and inspiring the team) - Talent is an after thought and they restructure 1-2 times a year to get rid of the "bad talent" so continual layoffs happen because they can't get it right

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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