Don't expect hours - Anonymous employee Petco Employee Review

1.0
Dec 16, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, get to work with all types of animals and good pay

Cons

I took this job because I was promised good pay and hours. When we took our training classes, we were told what a great company Petco was. We were told about all of the advancement opportunities and that the hardest workers got the most hours. We completely set the new store up from nothing to complete 4 days ahead of schedule. The first couple of weeks were great, then we noticed some of our co workers were not on the schedule. every week, someone got laid off including me. The DM's excuse, they are not making enough money to pay us. Our DM hired some of the people including the managers. Our store manager hired the rest of us. The people the DM hired is still working and none of them have a clue as to what they are doing. He just hired people. Our GM actually interview the ones he hired. The store has not been open that long and they are already getting a lot of complaints from customers about the employees not having knowledge of the animals or aquatics. It just goes in one ear and out the other. This store will fail and it will be the DM's fault. The point is, a lot of us where hired with the promise of a good job. They used us to get the store set up, then cut over half of us. There is never more than 3 people in the store at any given time, the same as most of the Petco stores. The DM gets a nice fat bonus for keeping the staff at a minimum. Yet the store makes over 70k a week and the company makes billions in profits every year, yet they have no hours to give out. This company doesn't care about its employees, nor the animals they sell. They set all of their IT and customer service jobs overseas, putting a lot of people out of a job

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2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

At first I really enjoyed working here, I loved having hands on experience with the animals and learning more about them. I also loved hands on experience with customers and helping them with their needs.

Cons

After time the work environment become toxic, my managers became rude. And I realized both the manager and the assisted manager talked bad about everyone else. I was blamed multiple times for things that were not my fault, and left to clean up after everyone else’s messes. I was also blamed for a groomer cutting a dog simply because I was entered the grooming salon. I would not recommend working at this location, because you most likely will be talked bad about and get multiple complaints about things that are not your fault.

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