Get in, learn what you can, and get out - Analyst Petco Employee Review

2.0
Feb 18, 2013
Recommend
CEO approval
Business Outlook

Pros

You are able to bring your pet to work. Many of the people at the office are easy-going and laid back. It is a fairly young company in terms of employee age. There is an annual bonus payout for salaried employees. There are some really cool leaders in the company but it's a shot in the dark if you come in externally. Salary is fair for external candidates. It is a pretty stable company that is doing well financially and expanding store counts. Employees end up making good friends at the office and commiserating over happy hours. You learn a good amount about retail- but that will plateau. They donate money to pets in need, which is really nice. There is an associate discount and sample sales (free merchandise). You will get a pet shortly after starting there if you don't have one already.

Cons

The company is extremely top-heavy, hiring executives, VPs and Directors left and right but not filling open lower level roles or expanding headcount for team members that actually do the work. The open roles are covered by current employees, who typically work 2 full-time jobs for 4 months or more without any compensation. The benefits are a joke. You get only 4 days of PTO your first year, and medical insurance is laughable. Career opportunities depend entirely on politics- and the fact that it's a good ol' boys club. There is obvious and blatant favoritism in terms of male/females in certain areas despite abilities and longevity. Salary is fair if you come in externally, but if you are an internal promotion you can be 20-30k behind your peers that sit next to you- even if you are senior to them in title and experience, and even if they report to you directly. You will never catch up unless you leave and come back (some people do). Some managers are starting to be more progressive with letting their teams work remotely- but there are still some of the old school belief that you must be in the office. You will see a Director get promoted to a VP get promoted to a SVP -- but will never see certain lower level people get promoted even when they bust their humps and do an amazing job, because they only create positions for the hotshots and not for lower level employees. It really depends on your manager and VP- and if they don't care, there is no hope for you moving up. During certain annual processes, expect to be late in the office all the time. The systems are always down or with flawed data, and re-work is done constantly, deadlines are never met nor are they expected to be met. There is constant confusion and disorganization. The company spent a tremendous amount implementing new systems for planning, however user (read:analyst level) feedback was not taken into account when developing the software- they only brought directors + in, and they do not understand the pain points that the analysts do so none of them were addressed. There are silos and information is never trickled down to employees until it's absolutely necessary. The building itself is an atrocity and is embarrassing for a multi-billion dollar company. The office is an old warehouse- there are no windows or ventilation (everyone gets sick over and over again), there is carpeting stained with pet urine and feces, there are infestations of bugs and the bathrooms overflow at least once a week (smells). The grand improvement that leadership toots their horns on was re-striping the parking lot (there is an extreme parking shortage which has still not been addressed). Execs are in a different building up the hill (it has windows and no bugs). Employees are not appreciated at all by leadership. Not only do we do not have a holiday party (they blamed the economy at first, but it is hard to believe based on recent profits), but they do not even cater a holiday lunch and departments have been known to ask employees for $5 each to get a rinkydink pizza party. A simple catered lunch or an after hours party, even with employees paying into it, would be a really nice gesture- but they don't care. There are many managers/leaders who have been there for years and years and are very stuck in their ways (and really need to go- I had to teach my manager basic excel functions which is absurd). Meanwhile, buyer/analyst turnover is incredibly high- thus stressing out the remaining teammates and contributing to the cycle of individuals leaving after review time. Nobody gets fired even if you do a terrible job- so there are a handful of employees who have no grasp on the technology or the new jobs they are in and they end up causing more harm being there than good. Company moves employees to TX office with 2-3 month notice. They will try and find you a new job in SD if you want to stay but no guarantees.

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5.0
Jun 2, 2026
Recommend
CEO approval
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Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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