Pros
PTO Career progression New CEO seems to be straight forward and about partners engaged on being on the field vs being in a corporate building. Sending emails on his store visits shows he care’s about the company as well as the partners. Justin the new SR VPRO is also engaged with store partners and very professional vs being yelled at by the old SR VPRO. Justin seems to be part of the team as well as Ron just much more engaged with us then the old and it’s a change hope they keep up the good work.
Cons
Lack of hours in the stores one manager one partner when someone needs help in aquatics or reptiles then there are other guest in the store looking for help while the other partner is ringing up on the register this is a every day thing. We get yelled at by guest because there is no one to help them. Sometimes guest fight over who is next to be helped! On top of everything else we have BOPUS which we have a time limit to pick the items sometimes we walk into the store and have 6-13 at 9am. Then we are worried about getting a call from corporate or a email sent to or DL for not picking the items in time. (Which we are helping guest in the store). If someone has to use the bathroom unfortunately you are the only one on the sells floor causing guest to be even more upset or if someone calls out in the morning you are left by yourself until the next shift comes in. A mid shift would be nice for us C volume store we are not asking for a lot just one extra partner would help a lot especially if you want us to in the customers which requires time to get to know the guest. Also all we here is when we go to petsmart they have partners in each department. Etc. We are also painters, plumbers, floor cleaners, wall repairs, anything that breaks we are told to go to Home Depot vs opening a service ticket to cut cost. Micromanaging from upper management conference calls 2 - 3 times a week. Stores that are achieved goals should not have to be micromanage I get if your falling behind then yes you SHOULD be on a conference call! But we have guest waiting on the sales floor for our help as we have these calls while only one partner on the floor then getting yelled at for being on the phone or in the office. Give us AC store gets really hot when we are working the truck at night and we are told the lights and AC are for guest only.
