Pros
Great people - lots of amazing talent at Petco. Great new direction with the new nutrition strategy getting rid of bad ingredients from our pet food. New CEO seems to be pushing the company in the right direction which is very exciting. A ton of potential with the direction PETCO can go right now. Some inspiring new leaders that can really help guide this ship in the right direction.
Cons
Still too siloed - there’s still is a lack of communication. There are decisions being made in silos without the correct people being a part of the decision or process. There is very little “trickle down” communication from leadership which continues to be a major problem. We are currently plagued with high attrition. We just can’t keep a hold of some pretty amazing and bright people because we don’t truly include our partners in developing value in the company, and because we are just not competitive on compensation or benefits currently to keep them. People want to feel valued. And a lot of employees at corporate don’t. I still view us as being in the commodity product business model instead of in a customer centric business model. We do not do the right amount of testing before we do rollouts of things to gain some insights. Instead I feel like we do what we are convinced will work and cross our fingers that it does. We need to allow our customers to share with us what is important to them and how they will respond to things before making business decisions that may adversely affect us. We need a robust analytical team. We do not have a true marketing analytics team to help pull and understand the data and be a part of the holistic marketing strategy conversation.
