Glad I left - ECommerce Specialist Petco Employee Review

1.0
May 3, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Some good people who genuinely care about animals 2. You can bring your pet to work with you

Cons

1. No career advancement opportunities - they encourage you to move laterally around and get training but no clear path of how to be promoted. People quit, headcount is open and work gets piled onto you. Specialist role should have been manager role based on the job requirements 2. (ECOM) New roles created and people moved to them without any thought to what the roles should be or how they should interface with other teams. This happened to me twice in my 3.5 years 3. Salary is not on par with industry standards. Even moving positions they cap you at an x% increase so if you do get promoted you don’t actually make what you should. Not allowed to negotiate. 4. With the new CEO this may change but there were massive layoffs every year I was there,. The stress from which was so severe I had to take a day or two off those weeks. Actually I took a lot of sick days because of stress. 5. High turnover in addition to layoffs - people leave - a lot. You finally get some communication going with another department and things start to get fixed and then you email and they’ve left. We had “going away happy hours” almost every week. 6. (ECOM) Extremely poor guidance and direction from the top. In one group we would prepare for our weekly meeting only to get to the meeting and be scolded for working on one thing and set to look into another. The next week, repeat. 7. Lastly - you are a number and you don’t matter. I gave my notice and NOT ONE of my previous directors from ECOM or my VP stopped by to wish me well and thank me for my time. Even though I was constantly told I was a “top performer”. I received emails from senior managers from my old departments....but nothing from ECOM. No exit interview either.... which is why I wrote this Glassdoor.

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Petco Response
7y
We regret to hear about your concerns, thank you for your honest review. We are always looking for ways to improve employee experience and move the company forward. We appreciate your input and we'll surely keep your input in mind.

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Cons

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1.0
Jul 14, 2026
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Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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