Workload Planning needs work... - Aquatics Specialist Petco Employee Review

3.0
Jul 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Fast Paced Environment. Lots of great pet parent/pet interaction. Great employee discount on own brands. I work with some great people.

Cons

Petco has no process in place to track payroll to workload. Same number of hours provided regardless of the size of freight shipment or section resets. There's no process of assigning workload to specific employees, so there is no productivity accountability, leading to finger-pointing, backstabbing, and a generally depressed store morale. Technology is ancient (I think our register system is Windows 97 based (!). Problems in the store are not addressed in an efficient way. It took close to a month to get an electrical problem in our aquatics section fixed so the tank lights would come on. 2 of our 3 register price scanners don't work. The floors are filthy. The list goes on and on....

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Petco Response
7y
Thank you for your comment, we appreciate your concern. We are grateful for your employment with us and value your opinion. While we’re happy to hear you had fun working with pet parents, we regret to hear of your other concerns. We will share your feedback with our team as we continue to work towards making our stores a great place to work. Thank you!

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5.0
Jun 2, 2026
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CEO approval
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Pros

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Cons

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2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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