Just no... - Guest Experience Leader Petco Employee Review

2.0
Sep 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Expand your knowledge in the animal field.

Cons

Payroll and HR. Employees expected to execute multiple tasks at multiple times with reducing hours. Most stores are open 8 to 10. And you have as many as 5 employees running the entire store for a full day. Management is expected to lead yet we are expected to answer a weekly conference call, a district conference call, a dog training call, a grooming call, a topbox call etc. And dont worry ladies, most districts its a mans world. You have to be a man to go anywhere or friends with the man. The glass cieling for women is real. When you call to report claims it goes directly to the person you feel uncomfortable about. There is no HR team that backs employees just makes excuses for managers. And while the assistant and two other managers run the store.. the store leader can just work whenever or call out because district leaders pay no notice. Oh and dont worry the expectations being so high and the pay low you dont have an outside life.

avatar
Petco Response
6y
Thank you for your honest review. We do our best to adapt to changes in the business, but we want to ensure your concerns are being heard. We encourage you to share your feedback with your management or share your thoughts on the Petco Hotline at 1-888-736-9834 or http://petcohotline.com/ so we can get a better understanding of your concerns.

Explore other reviews about Petco

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

See reviews by: Helpful|Rating|Date|All