Seems to be headed downhill with new upper management - Aquatics Specialist Petco Employee Review

1.0
Jun 20, 2020
Recommend
CEO approval
Business Outlook

Pros

I enjoy working with the animals. Problem solving with customers to overcome their pets issues. Felt well treated for the first couple years with the company.

Cons

Pays less than other large retail stores. Horribly mismanaged their covid response, breaking all promises they had initially made to their employees. Have done nothing to protect the people working in stores. Even prior to COVID we were constantly running our store on too few hours, leading to poorer animal care. Company as of June 2020 has stopped 401k matching. Has cut hours. As well as not giving yearly raises in 2020

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Petco Response
6y
Thanks for your honest review. While we're happy to hear that you love working with animals and pet parents, we regret to hear about your other concerns. We are constantly looking for new ways to innovate and improve your employee experience. We appreciate your input and will surely keep this feedback in mind. If you experienced a situation that violated our Code of Ethics and Conduct, please contact the Petco Hotline at 1-888-736-9834 or http://petcohotline.com/.

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5.0
Jun 2, 2026
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CEO approval
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Pros

Good environment, good management and able to learn and improve

Cons

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2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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