Not enough Time or Staff - Anonymous employee Petco Employee Review

3.0
Mar 27, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, fair pay and decent on the job training.

Cons

There are not enough hours provided to get the job done at the expected level. This causes frustration and burnout. Most of the upper management worked at a time when there were more people per shift running the store. With animals to take care of, customers to wait on and stock to work it is surprising that a Petco store has less employees per shift then the local gas station. The focus is in the wrong places. Constant pressure to maintain a daily high score on surveys that do not truly reflect how the store is doing because any store that has less then the highest ranking is no good.

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5.0
Jun 2, 2026
Recommend
CEO approval
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Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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