Avoid like the plague - General Manager Petco Employee Review

2.0
Jun 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Helping pets live their best lives

Cons

Corporate disconnect is higher than any other job I've had. "We are not a tasking company" says a manager to my face, while assigning me a laundry list of tasks during a visit. Expect to work your teams to death all while selling subscriptions to the grooming salon. Don't sell subscriptions? Your job will be on the line and you will be told how worthless you are regardless of your sales growth. You will be expected to figure out a way to work truck on time, have world class animal care, run register, sell grooming subscriptions, capture guest emails, AND do resets with pictures to prove you did it, all while there is only you and a cashier. Good luck having any meaningful conversations with customers while "CURBSIDE GUEST HAS ARRIVED!!" is yelled over the intercom any time a customer doesn't want to come in the store.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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