Not enough payroll for good customer service - Store Manager Petco Employee Review

5.0
Oct 22, 2021
Recommend
CEO approval
Business Outlook

Pros

The job itself can be a very fun, exciting, and rewarding place to work. The job is fun when theres enough coverage and the customers are great when we arent in a global pandemic.

Cons

We never have enough bodies working, due to the consant tight payroll, to help everyone as much as we would like to. Store managers can not just manage because payroll is so tight that we are bodies on the sales floor, often times the only ones.

Explore other reviews about Petco

5.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and leadership at this location

Cons

Hours range from morning by to night

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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