HORRIBLE place to work - Guest Experience Specialist Petco Employee Review

1.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Employees earn raises when the store goals are met, PTO, discounts, so many learning opportunities

Cons

Not sure if this applies to every location but it does to mine: -EXTREMELY bad management -Get yelled at for socializing the animals -Abuse of "power" from all people in a place of management -Control issues from management -Unreasonable individual goals -Management cares more about the customers then it does the employees -Purposefully schedule employees under the required time for a lunch break so that people working 5.5 hour shifts won't receive a lunch break regardless of if they need one or not -Rarely any opportunities for promotions -Inconsistent weekly schedules -With all the new policies and changes, there's a LOT more customer complaints

Explore other reviews about Petco

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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