Management Doesn't Care - Anonymous employee Petsense Employee Review

1.0
Dec 28, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

20% Discount, I've made friends,

Cons

Management does not care for the store what so ever. The employees are expected to do his job, ontop of other things, and given no help at all. I have been through 5 managers in my 2 years of worker there. They just throw anyone in to fill the position. You are expected to have your life revolve around PetSense, no family time, no PTO. I work 35-40 hours a week and they still consider me "part-time". We are expected to take complete and total harassment (my life and safety have been threatened many times over the price of a bag of dog food) from customers who are throwing fits, and get no protection what so ever. I have had people waiting for me to get off work because they knew I was working alone, and was going to really harm me, and I was told that I would get over it. I had to call the police to even leave the store. I've been threatened to be fired before because I could not make it to work due to extreme weather (2 feet of snow and ice). If I didn't have a family to support, I would not be here.

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5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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