Great for young kids - Keyholder Petsense Employee Review

2.0
Jun 7, 2018
Recommend
CEO approval
Business Outlook

Pros

The customers (the good ones) and of course, the pets. I enjoyed working my job and ensuring customers got the best service possible. I also enjoyed my first boss, who had their flaws but was overall a sweet, well-meaning individual. Coworkers are fun and groomers are knowledgeable. Super helpful to work here and learn about how to care for your own critters if necessary.

Cons

Communication is a huge issue. Advancing or hiring within doesn't seem to mean anything. Scheduling is a pain and it seems that even when complaints are lodged, nothing is done or heard. If you're a keyholder, prepare to work alone and often at night.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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