Lack of leadership - Anonymous employee Petsense Employee Review

1.0
Dec 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interacting with customers and genuinely building a connection. Pets, of course!

Cons

I worked at Petsense for over a year and saw so much turnover it was unbelievable. I left myself at one point, but came back and worked for one of the best managers I know that company had ever seen. But the company itself doesn't value its employees, all they want is bodies in a store. On a store manager level, we were great. But when you move up to market managers and regional managers, there was so little care and so little leadership. As long as sales were good, they didn't care to check in. But the second sales dropped, it was the end of the world and your store needed to be "fixed." Also, your workers deserve more pay for what they deal with.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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