Used to be great - Store Manager Petsense Employee Review

2.0
Sep 2, 2020
Recommend
CEO approval
Business Outlook

Pros

You meet a lot of great pet people and get to know your regular customers. Stores have a small staff that becomes like family.

Cons

Since being bought out by Tractor Supply the company culture has changed. They call Petsense a family but they really only care about profits and endless amounts of pointless paperwork. When I left the company my entire store staff also left. We were a high volume store and we all got fed up with being under appreciated and underpaid. Store managers make $16/hr to run stores making $1 million+ a year. Not worth it.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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