Good things coming - Store Manager Petsense Employee Review

3.0
Sep 6, 2021
Recommend
CEO approval
Business Outlook

Pros

New leadership with ability to increase efficiency, service levels and engagement. Competitive wages for hourly team members.

Cons

Some Sr. Leadership do not listen or seem to care about employee opinions or ideas. SM pay remains low inspite of raises across the board for hourly employees.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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