Store manager needs more. - Store Manager Petsense Employee Review

4.0
Jul 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Love the atmosphere; very open communication; recognized for a job well done; in control of my store like its my own business; low stress.

Cons

Lots of promotions lately without posting to existing managers that there's an opportunity for advancement. It's very undiscerning and discouraging.

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Petsense Response
10y
Hey Store Manager! On the last two promotion opportunities (buyer in Scottsdale, Market Manager in NC), we reviewed and interviewed every store manager who contacted us with interest in one of those positions. Can you contact me directly and let me know what roles you have in mind for yourself for the future? To be frank, when we have an opening, many times we aren't going to search for volunteers, the people who get interviewed are the ones who raise their hand and make the call and ask to be interviewed. Reach out to me when you get a chance so we can discuss: josh.patterson@petsensellc.com

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5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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