Low pay, treat you like you are expendable - Customer Service Representative PlanMember Financial Employee Review

PlanMember greatly values the nearly 200 employees who assist us in providing service to hundreds of advisors and hundreds of thousands of clients across the nation. We are disappointed when any employee, former or current does not get that message from our Executive Management team and our departmental managers. While it is not our goal to have every employee agree with all of our business decisions, it is our goal to make every employee feel valued and important. We unfortunately may not always succeed in this effort, but it remains a tenant of the Firms “Partnership for Success”, making a positive difference in the lives of our Partners, Clients and Employees” Mission Statement. We will continue to strive to do better and meet expectations with our employees. PlanMember strives to provide fair and competitive compensation and benefit packages for our employees. To best estimate salaries and economic influences PlanMembers’ HR utilizes industry salary surveys for each job description annually. These job surveys examine compensable factors such as licenses/credentials, education, experience, skills, knowledge, independent judgement, and responsibility required by each job along with location of position. Salary surveys evaluate each job’s value or worth to the organization and in the marketplace, establishing pay ranges that maintain internal and external pay equity. We also work closely with the UCSB and Cal Poly placement offices to benchmark starting salaries for new graduates. PlanMember salaries fall in the mid- to upper range of the recently available surveys. This data is consistently reviewed, taking company budgets, talent acquisition environment and inflation (Cost-of-Living-Adjustment/COLA) into consideration. Finally, it is also important to remember that pay rates are only ONE factor in calculating our “Total Compensation” or “Total Rewards”, which includes all the extrinsic and intrinsic rewards we receive as a result of employment (health care, profit sharing, etc.).