Can’t go on; crisis burbling under the surface - Customer Success Podium Employee Review

Great pay, high performing culture and coaching

High pressure, some can’t handle it

Great coworkers, lower-middle management, product, PTO “unlimited” which isn’t true but does allow flexible usage, generous 2 days off for many holidays, and catered food ~3 times a month, regularly stocked fridge with energy drinks, soda, and water.

Top down leadership disconnected from sales and customer success team. Little coordinated efforts between nearly every department. Overhauled the pay structure Jan 2026, getting rid of the performance based promotion and pay scaling. Preventing OM’s from making the advertised 77k leading to many of us now stuck at 60k or 66k w/ a horrible annualized raise schedule (high performers not getting raises left waiting for potential raises that likely won’t come this year). Nearly nonexistent HR that is hard to get in communication with.