Stress - Customer Success Manager (CSM) Podium Employee Review

1.0
Aug 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Many of my colleagues were kind and hard working Enjoyed working from home while it lasted Nice sweatshirts

Cons

Performance reviews were very discouraging. Did not feel recognized, supported. Sales culture is a NIGHTMARE. They’ll blame any and all problems on CS who is over worked and under supported. Consistently felt bullied or bulldozed by sales. Many of the accounts I worked on were mismanaged prior to my start. I was expected to revive/clean up accounts with poor initial setup. No accountability for the initial CSM’s. Like playing hot potato with messy accounts. The people I worked with were so overworked, and their tremendous efforts often overlooked. Could not take any time off. The so called holidays sales would still be aggressively slacking you because they were always so anxiety ridden. Podium is exhausting. The positivity is all hype. Really just a rat race, with very little upside.

Explore other reviews about Podium

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, lower-middle management, product, PTO “unlimited” which isn’t true but does allow flexible usage, generous 2 days off for many holidays, and catered food ~3 times a month, regularly stocked fridge with energy drinks, soda, and water.

Cons

Top down leadership disconnected from sales and customer success team. Little coordinated efforts between nearly every department. Overhauled the pay structure Jan 2026, getting rid of the performance based promotion and pay scaling. Preventing OM’s from making the advertised 77k leading to many of us now stuck at 60k or 66k w/ a horrible annualized raise schedule (high performers not getting raises left waiting for potential raises that likely won’t come this year). Nearly nonexistent HR that is hard to get in communication with.

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