Sinking Ship - Customer Success Manager (CSM) Podium Employee Review

1.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

I've had the pleasure of working with some of the most dynamic, intelligent, and badass individual contributors in my career so far.

Cons

Working at Podium has been a rollercoaster of uncertainty orchestrated by a leadership team lacking direction, competence, and basic empathy. The CEO's erratic decisions resemble a ship captained by someone blindfolded, resulting in a workplace culture steeped in anxiety and instability. Within the span of 10 months, the company inflicted two major layoffs on its workforce, with whispers of yet another looming. This callous disregard for employees has created an atmosphere of perpetual dread and undermined any semblance of job security. Leadership, if you can call it that, turns a blind eye to legitimate employee concerns, fostering an environment where voices are silenced and grievances fall on deaf ears. Leadership's office might as well be a black hole where feedback disappears without a trace. Not only does this company lack a coherent strategy, but its constant pivoting and product changes have left both employees and customers in a state of perpetual confusion. Moreover, their inability to capitalize on the market has been nothing short of embarrassing. While they stumble through layoffs and in-office mandates, other companies are not just catching up but surpassing them, building superior products in niche industries that will eventually eclipse anything that Podium has built. In summary, this is a sinking ship steered by a clueless captain. It's a toxic workplace where job security is a myth, employee concerns are ignored, and innovation with rigorous development has become a distant memory. Avoid at all costs unless you enjoy chaos.

Explore other reviews about Podium

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, lower-middle management, product, PTO “unlimited” which isn’t true but does allow flexible usage, generous 2 days off for many holidays, and catered food ~3 times a month, regularly stocked fridge with energy drinks, soda, and water.

Cons

Top down leadership disconnected from sales and customer success team. Little coordinated efforts between nearly every department. Overhauled the pay structure Jan 2026, getting rid of the performance based promotion and pay scaling. Preventing OM’s from making the advertised 77k leading to many of us now stuck at 60k or 66k w/ a horrible annualized raise schedule (high performers not getting raises left waiting for potential raises that likely won’t come this year). Nearly nonexistent HR that is hard to get in communication with.

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