Horrible Benefits - Anonymous employee Point Quest Employee Review

1.0
Jan 26, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My immediate team is great to work with.

Cons

Horrible and expensive benefit options, it is cheaper to pay for your own health insurance. They also decided to change the sick pay policy this year WITHOUT informing their employees. They deleted my sick balance and I now have to accrue sick time versus getting it at the beginning of the year as it always has been. There has been NO COMMUNICATION from HR or Payroll about these changes either.

Explore other reviews about Point Quest

5.0
Apr 8, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission-driven, good people Good culture Market benefits and pay

Cons

High turnover in corporate office

avatar
Point Quest Response
1y
Thank you for your feedback. We're proud of our mission-driven culture and the great people who bring it to life every day. Maintaining stability and consistency is very important to us. We are actively focused on strengthening retention and support across all areas of the organization.
1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

None - post-acquisition by Point Quest. Nearly a decade of positive experience with the previous provider group Strong relationships and well‑established workflows prior to acquisition

Cons

Major operational and cultural changes after acquisition Internal processes did not align with best‑practice standards I had followed for years Concerns about how sensitive information and communication workflows were handled. Difficult transition that impacted confidence in the new management approach.

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