Incompetance is king - Customer Service Representative Pratt Industries Employee Review

1.0
May 13, 2013
Recommend
CEO approval
Business Outlook

Pros

I'm glad to be employed. Some of the co-workers are good to work with. Unfortunately that's it.

Cons

This is the most inept, incompetant, lazy, self-centered, finger-pointing place I've ever worked. The are all about the customer, which sounds great except for the fact that they will do anything the customer asks for, no matter the cost. Emergency orders that disrupt every other customer's schedule (at no extra charge); the customer changes their price between the quote and the PO, we'll process it no problem. No accountability. Orders are routinely shipped but never billed or tracked. Defective product is shipped constantly. Management won't tell you directly if there's an issue, they'll tell someone in another dept. to tell you about it. If you question something, it's seen as a personal attack and is met with a very defensive attitude. Communication is terrible and everything is done as a reaction. Very little pro-activitiy for anything. The focus is numbers, certainly not the employees.

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5.0
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CEO approval
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Pros

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Cons

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4.0
Jul 23, 2026
Recommend
CEO approval
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Pros

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Cons

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