High Stress Job-- Not for everyone - Customer Service Representative Preferred Credit Employee Review

2.0
Oct 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The benefits included in the job are great and they work well around scheduling conflicts such as school.

Cons

Training is very intense and you are expected to pick up the training quickly. The job is high stress because training starts in the collection department where you frequently get yelled at by customers on the phone. There are frequent performance reviews and you are expected to not make a single mistake.

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Preferred Credit Response
10y
Thank you for taking advantage of this website to bring your experience at Preferred Credit, Inc. (PCI) to our attention. PCI takes great pride in our ethical conduct as it relates to our employees. We therefore appreciate any and all feedback from past and present employees, in order to ensure we provide the best possible experience and work place. PCI adamantly believes that doing the right thing for our employees, customers and vendors is the best and only way to conduct business. We also encourage anyone who may have questions, comments or concerns to contact us directly so that those questions, comments or concerns can be adequately addressed. Our commitment to holding our company to our values necessitates continued mentoring and professional development services for our staff covering best practices in how to speak and act when interacting with other employees, customers, and vendors. Our standards of excellence were one reason PCI was recently awarded the Better Business Bureau’s Torch Award for Ethics. Every day, at every level, our employees are faced with ethical challenges. We take pride in knowing that the staff understand that, whatever the outcome, if their decision was based on our core values and on building trust, they will be supported by management. Nevertheless, PCI also has the understanding that, although we do a wonderful job at providing great service to our employees, there is always room for improvement. We regret that we may not have conveyed to you the importance of why our performance standards need to be set at the high levels our customers demand from us, had we done so, you may have viewed the frequency and results of your performance reviews more favorably and as a sincere effort to help you be the best you could be. With that, we value your feedback and ask that you contact us directly so that we may specifically address your experience at PCI and assess our performance as an employer.

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5.0
Oct 1, 2025
Anonymous employee
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CEO approval
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Pros

Good experience for bilingual individuals.

Cons

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3.0
Sep 6, 2025
Recommend
CEO approval
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Pros

Learned new skills assisting dealers get financing for their clients purchasing households. Reviewed and provided guidance on dealers' portfolios.

Cons

At this employer, I found the organizational culture leaned toward high levels of internal conflict and miscommunication, which made it a challenging work environment. I learned a lot from that experience about the importance of clear expectations, constructive communication, and leadership that sets the tone for collaboration. That’s why I now really value workplaces where professionalism, teamwork, and mutual respect are prioritized.

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Preferred Credit Response
9mo
PCI prides ourselves on being an employer of choice and we're sorry to hear that you're unhappy with your employment experience. Thank you for providing your feedback. If you wish to discuss your experience further, please contact our HR team.
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