Best Customer Service reps, worst management. - Anonymous employee Premera Blue Cross Employee Review

1.0
Mar 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people in many cases are amazing, however it depends if you are in Ops or anyplace else; Ops is treated like crap but wow are they dedicated and value & put the members and providers first. Attempt to grow you are wolf bait.

Cons

They canned of most of the best they had over past 3 years sadly, including VPS & CEO who cared & Supervisors/ Mgrs who valued employees. Now pitting EEs against each other & forcing them to do multiple jobs for same pay. They TALK about the member up top but reinventing the wheel once again for less $ is killing all below. Sad, bcs it was one of the best places, was there over 15 yrs.

Explore other reviews about Premera Blue Cross

5.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and good salary

Cons

A lot of reorganization keeps happening

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote job Good pay Decent Benefits

Cons

Overbearing, toxic management who don't really care about you as a person and your health, it's all about getting those numbers, I'm guessing that is how they receive their bonuses. People on the "team" who are not nurses makes you question why they needed some that were RN's. Unclear goal, unsure what it is that this position actually does for their members. Micromanagement.

See reviews by: Helpful|Rating|Date|All