Tough times ahead - Anonymous employee Premera Blue Cross Employee Review

Extremely tough times going on at the moment especially in the operations area (which consists mainly of customer service, membership & billing, and claims). Monthly layoffs, customer service being encouraged to take months of unpaid time off while at the same time 4 VPs being very recently promoted (this is the only place I've worked at where I have been amazed at how many VPs and mid and upper management there is). It's funny too see that during these tumultuous times no mid and upper management seem to have been laid off at all.