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      Premera Blue Cross

      Engaged Employer

      Premera Blue Cross reviews

      CSR- Customer Service Rep - Nationals - Customer Service Representative Premera Blue Cross Employee Review

      3.0
      Aug 16, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical benefits offered are pretty stellar (the cobblers children do /NOT/ go unshod here). Salary is decent and live-able for an entry-level position. Training is extensive and has lots of personal touches. Facilities are well maintained and comfortable. Company hosts frequent employee wellness and appreciation events on and off campus. Robust community outreach programs including work-sponsored volunteering opportunities.

      Cons

      Like many call-center jobs be prepared to have every second of your day analyzed and micro-managed. Standards are /very/ high for performance quality, you will not be able to keep your job if you do not perform at 90%+ efficiency/accuracy at all times. Constant performance evaluations and metrics tracking can create anxiety about job security. Management is inconsistent about help and coaching; if you struggle you may not get the help you need to succeed.

      avatar
      Premera Blue Cross Response
      9y
      We are proud to offer stellar benefits to all of our customers, including our prized employees. Our Customer Service Representatives play a critical role in Premera's mission of improving customer's lives. Performance metrics are regularly evaluated to ensure we provide the best service and value to our customers. Thank you for your feedback.

      Explore other reviews about Premera Blue Cross

      5.0
      Jun 18, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefit package can't be beat

      Cons

      Requiring workers to come into office

      1.0
      Jun 2, 2026
      Personal health support clinician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote job Good pay Decent Benefits

      Cons

      Overbearing, toxic management who don't really care about you as a person and your health, it's all about getting those numbers, I'm guessing that is how they receive their bonuses. People on the "team" who are not nurses makes you question why they needed some that were RN's. Unclear goal, unsure what it is that this position actually does for their members. Micromanagement.

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