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      Premera Blue Cross

      Engaged Employer

      Premera Blue Cross reviews

      Customer Service Representative - Senior Customer Service Representative Premera Blue Cross Employee Review

      4.0
      Oct 28, 2016
      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee satisfaction was high, moral is kept healthy. They want to improve, and they do, from the inside, to be efficient and effective in a sensitive market. Many of the upper employees are former CSR's, so they know the pain. Being able to help people, both in the call center, and out in the real world. There are times I helped people build spreadsheets to organize their medical messes. I loved working with the public.

      Cons

      Mean people, on the outside, whom you're trying to help. Red tape. Changes can't happen on a whim, though they really could be, if planned for.

      avatar
      Premera Blue Cross Response
      9y
      As a Customer Service Representative, you have the opportunity to help countless people and impact healthcare for the better. We thank you for identifying with the customer and going out of your way to provide excellent service.

      Explore other reviews about Premera Blue Cross

      5.0
      Jun 18, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefit package can't be beat

      Cons

      Requiring workers to come into office

      1.0
      Jun 2, 2026
      Personal health support clinician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote job Good pay Decent Benefits

      Cons

      Overbearing, toxic management who don't really care about you as a person and your health, it's all about getting those numbers, I'm guessing that is how they receive their bonuses. People on the "team" who are not nurses makes you question why they needed some that were RN's. Unclear goal, unsure what it is that this position actually does for their members. Micromanagement.

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