Customer first mentality, fair resource use. - Customer Service Representative Premera Blue Cross Employee Review

4.0
Mar 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Fair health benefits, 401 k package, pto scheduling, and pay is average for the expected performance. Working from home is a super plus

Cons

Shift setup has changed a lot the past few years. Some equations to help track performance has been eliminated making it a more slanted scaling

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Premera Blue Cross Response
8y
I appreciate you taking the time to share your thoughts. I know that change can sometimes be frustrating, but please know that it’s always grounded in evolving our business to better serve our customers. If you have any specific ideas on improving shift setup, I encourage you to share this feedback with your leader, as we’re always looking to improve.

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5.0
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CEO approval
Business Outlook

Pros

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Cons

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1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote job Good pay Decent Benefits

Cons

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